Tips on Staging Successful
Electronic Q&A Sessions
There is no better way to interact with an audience than through
Q&A sessions. They inform, reveal and clarify your presentation
in direct fashion. Follow these tips to ensure that your Q&A
session is successful.
Always Identify Yourself.
To avoid confusion, remember to state your name before answering
the participant’s question, especially if you are one
of several speakers answering the question.
Address Participants One on One.
Practice your conversational skills by
addressing participants by name. This will make you more approachable
and will encourage other listeners to ask questions.
Offer Concise Answers.
Short but informative answers keep listeners’
attention and help ensure your presentation stays focused.
Prepare for the Unexpected.
Not every question can or should be answered
on your conference. Whether the question requires more information
from another individual or is deemed inappropriate, you and
your team should have a plan for addressing the question after
the conference. For example, “That’s a great question,
Bill. I would like to have more time to discuss this with
you off line. I have your contact information, and I will
get back with you by the end of the week.”
Prepare “Back-Pocket” Questions.
Planned questions can help you change the
tone or regain control of your presentation. Introducing questions
not yet asked by one of your listeners can also reinforce
your message points. For example, “While we’re
waiting for more questions, I’ll share with you one
of the questions I’m commonly asked....”
Prioritize Your Q&A.
Provide a prioritized list before your
conference, and your conference support specialist will address
listeners’ questions according to your list. If you
are uncomfortable with allowing questions from certain participants,
please inform us before your conference begins.
Provide Positive Closure to Each Exchange.
Make sure you have addressed your participant’s
question properly. For example, “Thanks for the question,
Catherine. May I help you with anything else?”
State Your Appreciation.
Wrap up your program by thanking the audience
members for their questions and comments. Offer additional
resource information to your participants.