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When To Use What

What service options can I choose from?

ReadyConference
ReadyConference is your convenient, cost-effective automated conferencing solution. Whether you’re conducting regularly scheduled management meetings or last-minute project updates, ReadyConference is available any time day or night, offering feature-rich audio quality and a number of unique moderator features.
PremiereCall Auditorium
PremiereCall Auditorium is the newest first-of-its-kind operator-assisted conferencing service ideal when you need to get a message across to a large audience without the risk of an interruption. And with the option to hold multiple Q&A sessions throughout the call, it’s perfect for training or any other application where feedback could be provided in an organized fashion.
PremiereCall Event
PremiereCall is your event-level, operated-assisted conferencing solution. A dedicated team, including an Event Manager will help you plan and coordinate your conference. Further, a conference support specialist will ensure your participants are on line, begin your conference and conduct a roll call.
Internet Services
Link the Internet to your conference call to expand your reach around the globe with SoundCastSM. Our audio streaming technology enables you to simulcast your conference call live on the Web. VisionCastâ allows you to combine the visual and collaborative data Internet capabilities with the clarity of a Premiere Conferencing audio conference call for interactive presentations on your own computer.

What are some application features for each service?

ReadyConference
ReadyConference offers:
· Dedicated dial-in number & passcode that are yours 24/7.
· No further reservations necessary; accommodates up to 48 participants.
· “Listen-only” participant passcode when you set up your account via the Web.
· Audio quality controls.
· Moderator features for increased security.
· Assistance from a helpful reservationist at any time by pressing *0.
Scheduled ReadyConference offers:
· Added security of a new dial-in number and passcode for each conference or series
· Reserve via the Web or by phone.
· Record & Replay when you reserve via the Web.
· Accommodates up to 75 participants.
· Audio quality controls.
· Moderator features for increased security.
· Assistance from a helpful reservationist at any time by pressing *0.
PremiereCall Auditorium
PremiereCall Auditorium offers:
· An audio check prior to the call that ensures the sound is clear prior to the start of the call.
· Accommodates up to 1000 participants· Pre- and post-conference support for multiple speakers enabling the speakers to have a private conference before and after the call.
· Customized opening and closing script, adding a professional touch to the call
· Electronic Q&A to interact with the speakers by signaling questions.· Polling sessions – allowing you to get audience feedback. (Additional charge)·
WEB RSVP is available at no additional cost with Auditorium so that you can capture accurate information on who will be attending your conference call or training class.· PIN Code validation is available with Auditorium service. Once a participant has RSVP’d on the Web, they are assigned a unique
PIN code that they will use to join the actual meeting/training.
PremiereCall Event
PremiereCall Event offers:
· Accommodates thousands of people
· CommLine to stay in touch with us during your conference using this behind-the-scenes link.
· Coaching by our conference support specialist sharpen your audio presentation skills and makes your program effective.
· Electronic Q&A to interact with the speakers by signaling questions.
· Participant lists to receive a list of conference attendees.
· Recording of the call with a tape provided at the request of the client.
PremiereCall Optional Features Include:(Additional charge)
· PhonePulse® allows participants to answer questions by pressing buttons on their touchtone keypad.
· Reminder services boost attendance on your calls with reminder e-mails, faxes and faxes.
· ReplyLine® RSVP service to know who will attend your call.
· SoundByte® to provide a replay of your audio event by phone or on the Web.
· Broadcast messaging to personalize your voice messages, e-mails or faxes.
· Creative Services and Fulfillment to prepare customized invitations for your audio event.
· Audio production to design, record, edit and produce professional audio presentations, duplicate tapes/CDs available
· SoundCast® to provide real time audio streaming via the web during your call.
Internet Services
SoundCast unique capabilities include the following:
· Consistent URL.
· Confirmation code access.
· 30-day audio replay.
· Security passcode option.
· Data capture.
· E-mail reporting.
· Branded broadcast page including your company logo, event title, event description, link to any Web site and e-mail link for comments/ questions.
VisionCast: Used for more event calls w/ no Web interaction (used with PremiereCall)
· Live Demo
· Web site viewing
· PowerPoint Slide shows.
· Document sharing.
· Whiteboarding.
· Snapshot or screen capture.
· Moderator controls
· Speaker notes.
· Q&A.
· Chat and messaging.
· Record and playback.
· Polling
· Invitations for attendees and presenters.
ReadyCast and VC Meeting: Used for interactive informal calls
· File Transfer (RC)
· Multiple Presenters
· Saved Chats (RC)
· Presenter can expel participants (RC)
· Recording (VC)
· Instant Meetings

How do I determine which service to use?

ReadyConference
Suitable for most meetings. ReadyConference can accommodate up to 48 participants. If you need more room for participants on your conference, our Scheduled ReadyConference accommodates up to 75 participants.
PremiereCall Auditorium
PremiereCall Auditorium can be used for: Company Announcements, All-hands Meetings, Seminars and Briefings, Sales Training, News Conferences, New Product Introductions and Rollouts.
PremiereCall Event
PremiereCall is ideal for higher-profile, more interactive conference events, such as press conferences, focus groups, training sessions, Investor Relations events, employee communications, financial announcements, marketing or product roll-outs, distance education and corporate training. We offer complete event management services that include a dedicated team and professional announcer to work closely with you throughout your event.
Internet Services
Link the Internet to your conference call to expand your reach around the globe with SoundCastSM. Our audio streaming technology enables you to simulcast your conference call live on the Web. VisionCastâ allows you to combine the visual and collaborative data Internet capabilities with the clarity of a Premiere Conferencing audio conference call for interactive presentations on your own computer.

What should I expect during a typical call/event?

ReadyConference
During Your ReadyConference...

1. Once you have dialed in, you are welcomed by our automated system. You are asked to enter your passcode followed by the pound (#) sign.

2. You have three attempts to enter the correct passcode. If all attempts fail, a prompt suggests you contact your moderator or, for Scheduled ReadyConference, call Reservations to verify your conference time and passcode.

3. After you are notified that your passcode has been accepted, you have the option of recording your name followed by the pound (#) sign before entering the conference. You enter the conference, the system tells you how many participants are already on line.

4. During your conference, you may press*1 to hear a Help menu. You also may press *0 to reach a helpful reservationist. When you are finished with your portion of the meeting, simply say "goodbye" to everyone and hang up.

5. Two tones followed by the name you recorded upon entering the meeting are played into the conference to alert participants that you have disconnected. This ends your participation in the conference.
PremiereCall Auditorium

Before turning over the meeting to the moderator, the conference support specialist (Lead Operator) ensures your participants are on line.
· Your participants may dial in to your conference 10-15 minutes before it is scheduled to begin.
· Participants use their confirmation codes and are then placed on hold with music.
· An opening script should already be provided to the Conference Support Specialist by the Moderator via the Event Manager. Before the call starts is a good time to confirm the wording of the script, pronunciation of all speaker’s names, etc.
· Moderators should dial in fifteen minutes early. At that time, you are told how many participants are on line. The conference support specialist explains how a roll call is conducted.
· A “Pre-Conference” can take place before the call. This is a separate “conference room” where the speaker(s), and/or the conference support specialist can review the flow of the call, any notes, protocol for Q&A, have questions answered, etc.
· A “Post-Conference” can also take place once the call is completed. This is a good time for the Moderator to wrap up the call with the operator and get/give feedback, etc.

PremiereCall Event
Before turning over the meeting to the moderator, the conference support specialist (Lead Operator) ensures your participants are on line.
· Your participants may dial in to your conference 10-15 minutes before it is scheduled to begin.· Participants provide their confirmation codes and names, and are then placed on hold with music.
· An opening script should already be provided to the Conference Support Specialist by the Moderator via the Event Manager. Before the call starts is a good time to confirm the wording of the script, pronunciation of all speaker’s names, etc.
· Moderators should dial in fifteen minutes early. At that time, you are told how many participants are on line. The conference support specialist explains how a roll call is conducted and how late arrivals and early disconnects are handled.
· If utilizing a Comm Line, this person should dial in at the same time as the Moderator.
· A “Pre-Conference” can take place before the call. This is a separate “conference room” where the speaker(s), the Comm Line individual, and/or the conference support specialist can review the flow of the call, any notes, protocol for Q&A, have questions answered, etc.
· A “Post-Conference” can also take place once the call is completed. This is a good time for the Moderator or Comm Line individual to wrap up the call with the operator, make sure all lists are sent to the right person, get/give feedback, etc.
Internet Services
VisionCast is a data collaboration tool that allows the moderator to share a visual presentation in conjunction with an audio conference. It is run just as a Premiere Call would be while the Moderator advances the slides or shares the presentation. The participants view “real time” what is on the presenter’s screen. A report can be generated by our Internet Services division following the end of the call that details the answers to any polling questions, who was on the call, what questions were asked, etc. The Internet Services group is also responsible for synching both the audio and the visual presentations together for a replay of the event available via a web browser link. The participants can view the presentation 24/7 by simply clicking on the appropriate link that can be emailed or put on the client’s web site. As long as the participant’s systems meet the minimum requirements and have a sound card, they can view the presentation w/ the audio over the web.

ReadyCast
is the Web collaboration product used with ReadyConference geared towards the small, interactive, informal conferences where document sharing is key. Participants can work together on a document, save and print the document, share presenter rights. ReadyCast has all of the feature and options of VisionCast with the exception of recording. Participants can save and print the conference chats for later reference, a feature not available with VisionCast.

 

 

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